Have you ever felt technically prepared for a supervisor’s role, yet felt defeated by all of the people issues that seem to arise? You are not alone; many people feel the same way. In this six-week online course, you will learn how to be a more effective manager or supervisor. You will master the basics of communication, because effective communication is essential in your quest to be a good manager or supervisor.
In addition, we will discuss how you can develop your interpersonal skills, by understanding and dealing with the various people issues that arise at work. We are going to show you how you can understand various personality traits–in yourself and in others–and how they impact the ability to get the job done. These traits include emotional intelligence, the need for power, conscientiousness, agreeableness, and more. You will be able to assess your own personality, as well as the personalities of your co-workers and boss, and you’ll develop a plan of action to improve both your interpersonal skills and your work relationships.
Gain tools you can use to help with the kinds of real-world issues that arise every day in the workplace. This first lesson will introduce you to some of the basic components of communication. We’ll also look at the directions in which communication flows in organizations, barriers to communication, and organizational issues that block communication.
This lesson will provide you with some tips for choosing the right communication method. We’ll also talk about how to listen more effectively-the first step to being a more effective communicator. Then, you’ll learn all about nonverbal communication and some techniques to make sure that you’re not sending the wrong message.
Discuss groups and teams and how to best approach them with your communications. We’ll also talk about some constructive criticism techniques as well as how to deliver bad news so that it is received and not resisted. Then, look into what happens to the climate of the organization during times of change, and you’ll learn how to communicate effectively when it counts the most
In this lesson, we’ll begin to discuss the second major topic of the course: Interpersonal skills. Then, discuss the personality traits of introverts versus extroverts.
In this lesson, we’ll talk about two important traits called agreeableness and conscientiousness. People can be high or low or somewhere in between on these traits. Wherever they (or you) fall, there are positive and negative consequences, and we’ll explore them all in this lesson. Then, discuss two more personality traits: neuroticism and openness to experience.
Most of us do have at least some need for power, control, and influence. You’ll find out what to do with that need, how to use your power for good, and how it can help you be a successful manager. And finally, we’ll wrap up the course and our discussion on interpersonal skills with some useful tips on how to use these new skills effectively-not just with your employees, but with your peers and your boss, as well.
Prerequisites / Requirements
- This course can be taken on either a PC or Mac device.
- PC: Windows XP or later.
- Mac: OS X Snow Leopard 10.6 or later.
- Browser: The latest version of Internet Explorer, Firefox, Chrome, or Safari (We recommend Firefox or Chrome).
- Adobe Flash Player. Click here to download the Flash Player.
- Adobe Acrobat Reader. Click here to download the Acrobat Reader.
- Email capabilities and access to a personal email account.
- Applications must be installed and fully operational before the course begins.
Completion of Fundamentals of Supervision and Management (or equivalent experience).
When can I get started?
A new session of each course opens each month, allowing you to enroll whenever your busy schedule permits!
How does it work?
Once a session starts, two lessons will be released each week, for the six-week duration of your course. You will have access to all previously released lessons until the course ends.
How long do I have to complete each lesson?
The interactive discussion area for each lesson automatically closes 2 weeks after each lesson is released, so you’re encouraged to complete each lesson within two weeks of its release.
What if I need an extension?
The Final Exam will be released on the same day as the last lesson. Once the Final Exam has been released, you will have 2 weeks plus 10 days to complete the Final and finish any remaining lessons in your course. No further extensions can be provided beyond these 10 days.