Review some basic sales terminology and talk about how it relates to your profession. You’ll also learn about appropriateness and how it can be a powerful tool for your success. Then, we’ll talk about itineraries, sales call reports, and the customer database. Nothing is more important in sales than tracking your progress, your customers, and your prospects.
In this lesson, you’ll learn the importance of selling yourself, your company, and your product, as well as how to make them work in your favor. Then, learn how to effectively communicate with your customers and prospects in order to minimize problems and maximize customer loyalty.
In this lesson, you’ll learn how to develop your sales presentation to guide the prospect to placing an order. Then, we’ll talk about how to identify which personality type you’re dealing with so you can develop a unique selling strategy for each of them.
Learn how to modify your presentation to meet the expectations of each of the personality types-a recipe for success! Then, there are six basic types of closes, and in this lesson we’ll discuss them all. More importantly, you’ll learn how to put each type to use for the greatest effect.
Learn how by properly handling customer complaints as they arise, you can turn a customer complaint into customer delight. Then, you’ll learn the techniques of successful negotiation.
Discuss ways you can find out what your competition is up to and how to use this knowledge to your advantage. And finally, you’ll learn how to deal with customers that won’t return your calls, how important ethics are in sales, and how to deal with seemingly constant rejection.
Prerequisites / Requirements
There are no prerequisites to take this course.
- This course can be taken on either a PC or Mac device.
- PC: Windows XP or later.
- Mac: OS X Snow Leopard 10.6 or later.
- Browser: The latest version of Internet Explorer, Firefox, Chrome, or Safari (We recommend Firefox or Chrome).
- Adobe Flash Player. Click here to download the Flash Player.
- Adobe Acrobat Reader. Click here to download the Acrobat Reader.
- Email capabilities and access to a personal email account.
- Software must be installed and fully operational before the course begins.
WHEN CAN I GET STARTED?
A new session of each course opens each month, allowing you to enroll whenever your busy schedule permits!
HOW DOES IT WORK?
Once a session starts, two lessons will be released each week, for the six-week duration of your course. You will have access to all previously released lessons until the course ends.
HOW LONG DO I HAVE TO COMPLETE EACH LESSON?
The interactive discussion area for each lesson automatically closes 2 weeks after each lesson is released, so you’re encouraged to complete each lesson within two weeks of its release.
WHAT IF I NEED AN EXTENSION?
The Final Exam will be released on the same day as the last lesson. Once the Final Exam has been released, you will have 2 weeks plus 10 days to complete the Final and finish any remaining lessons in your course. No further extensions can be provided beyond these 10 days.