Discover how time management, accounting, business law, organizational behavior, and management affect administrative assistant responsibilities and activities. Learn the basics of accounting, including the general ledger and key accounting terms, and see how financial statements and controls help keep your organization moving in a positive direction. Understand the fundamentals of business law, contracts, and the principal-agency relationship; discover ethics and organizational politics; and understand the basics of human resources management.
Also, discover key management functions such as planning, control, motivation, and organization, discover how to increase creativity. Plus, find out how marketing differs from sales and learn the basics of operations management. This course may help you prepare for the internationally-recognized Certified Administrative Professional® (CAP®) exam offered by the International Association of Administrative Professionals® (IAAP®).
Note: This course is not affiliated with, nor has it been endorsed by, the International Association of Administrative Professionals® (IAAP®).
In this lesson, we’ll discuss why change is so important, review why people are reluctant to change, and explore strategies that can help you overcome resistance to change. Then, we’ll emphasize accounting and financial concepts and fundamentals to help you increase your readiness to use financial information. You’ll gain a strong foundation by learning about the general ledger, by seeing the difference between accounting and bookkeeping, and by investigating the different types of accounting.
Review two vital financial statements that you will find at nearly every organization—the balance sheet and the income statement, and find out how to account for inventories. You’ll learn how sound cash management helps companies stay on the right path. Then, look at the idea of law, go through an overview of the legal system, and discuss the essence of commercial law. We’ll tackle the essentials of contracts, such as the elements and the various types, and finish up by discussing Article 2 of the Uniform Commercial Code.
Examine the four most popular organizational forms: sole proprietorship, general partnership, limited partnership, and corporation. You’ll also learn all about organizational politics, and see that wherever people work together, you’ll find politics. Then, take a look at human resources management. Explore employee relations, guidelines for documentation in human resources, and the staffing process as well as conflict resolution.
Look at the ins and outs of planning because just about everything you do begins with a plan. We’ll also help you learn about the counterpart of planning: control. You’ll know all about problem solving and be able to apply a model of decision making. Then, discover how resources are organized so employees can productively perform job duties and complete tasks.
Begin by exploring four theories of motivation. You’ll learn about the different types of leadership and discover the difference between delegation and empowerment. We’ll also examine creativity and help you see how you can increase your creativity levels. Then, clearly understand the distinction between marketing, advertising, and sales. Also, you’ll learn how to apply the four Ps and see how these variables work together to form marketing strategies.
Examine the diverse nature of operations management and see how selecting, designing, operating, controlling, and updating play an important role in all operating systems. We’ll explore such key concepts as forecasting, capacity, and make-or-buy analysis, as well as discussing their importance. Finally, you’ll learn about the importance of time management and how it can benefit you in your role as an administrative assistant. We’ll examine the benefits of time management and identify tools and techniques to help you free up more time for work and outside interests.
Prerequisites / Requirements
Completion of Administrative Assistant Fundamentals course (or equivalent experience).
- This course can be taken on either a PC or Mac device.
- PC: Windows XP or later.
- Mac: OS X Snow Leopard 10.6 or later.
- Browser: The latest version of Internet Explorer, Firefox, Chrome, or Safari (We recommend Firefox or Chrome).
- Adobe Flash Player. Click here to download the Flash Player.
- Adobe Acrobat Reader. Click here to download the Acrobat Reader.
- Email capabilities and access to a personal email account.
- Software must be installed and fully operational before the course begins.
Instructional material requirements:
- The instructional materials required for this course are included in enrollment and will be available online.
WHEN CAN I GET STARTED?
A new session of each course opens each month, allowing you to enroll whenever your busy schedule permits!
HOW DOES IT WORK?
Once a session starts, two lessons will be released each week, for the six-week duration of your course. You will have access to all previously released lessons until the course ends.
HOW LONG DO I HAVE TO COMPLETE EACH LESSON?
The interactive discussion area for each lesson automatically closes 2 weeks after each lesson is released, so you’re encouraged to complete each lesson within two weeks of its release.
WHAT IF I NEED AN EXTENSION?
The Final Exam will be released on the same day as the last lesson. Once the Final Exam has been released, you will have 2 weeks plus 10 days to complete the Final and finish any remaining lessons in your course. No further extensions can be provided beyond these 10 days.